Eurodata’s commitment to end-to-end solutions is demonstrated through its Managed Services portfolio. These proactive systems management services are designed to ensure your IT remains highly available and delivers the best possible levels of service to your users.
Onsite Support
Onsite staff, ranging from service desk to network support.
Monitoring & Alerting
A fixed-priced service that notifies you of imminent real-time failures and service interruptions.
Systems Management
We take full responsibility for identifying and resolving performance or availability issues of your systems. By monitoring performance statistics and delivering trend analysis, we ensure maximum uptime and capacity.
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NEW - FlexiPoints Support
Purchase points to redeem against technical resources from our bank of consultants as well as IT support from an extensive range of hardware and software.
Hardware Services
Bench and field engineering as well as a full portfolio of hardware maintenance 24x7 for all types of equipment.
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Outsourcing
A combination of fully managed services that reduces cost, improves technical efficiencies and frees up staff for other tasks.
Hosting
A managed service that includes Software as a Service, Co-location as well as fully hosted services.
Service Desk
End-user and technical support for full incident management and resolution. This includes incident logging to in-depth third-line escalation and support.
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Our Team Expertise
Our Managed Services teams hold an extensive array of technical accreditations. We use leading management and diagnostics tools to monitor and protect your systems around the clock, and our engineers can be at your site within 30 minutes.
Benefits For You
- Reduced support costs
- Improved levels of service and quality for your end-user community
- Refocus in-house resource on strategic IT projects
- Co-sourcing – outsource the activities while retaining control
- Outsourcing – make your IT a business enabling utility
- Peace of mind – ITIL and ISO9001/2000 compliant.
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